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Introduction to service in Dynamics 365

Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.

 

Updated Jan 2026

 

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

11 courses found

    • Delivery Format: Virtual Learning
    • Date 18 March, 2027 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 09 April, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur750.00

    • Delivery Format: Public Classroom
    • Date 12 May, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 12 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 29 June, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 05 August, 2027 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 07 September, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 22 September, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: Dutch

    eur750.00

    eur750.00

    • Delivery Format: Virtual Learning
    • Date 08 October, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur750.00

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